Kirk Fuqua grew up in a small Louisiana town and graduated from the University of Louisiana with a master's degree in criminal justice. He then worked seven years as a police officer, SWAT team member, and detective on a Narcotics Task Force. His time in law enforcement trained him to master the art of controlling a conversation, and that led him to create the process outlined in this book, and become one of the most profitable and top insurance agents in the United States. His insurance training course, Solutions With Accountability Tactics or S.W.A.T.
, and his online word track platform, Agency Autopilot
, have helped thousands of insurance agents realize the true potential of their agencies. In this book, Kirk shares some of this most sought-after processes that have been proven time and time again to work for anyone who conducts Property and Casualty insurance sales over the phone.